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Update to E-bike service policy
After careful consideration and evaluation, we have decided to no longer offer service on direct to consumer and big box/department store e-bikes. This decision is driven by our commitment to prioritize safety and provide the best possible customer experience.
Ensuring the safety of our customers has always been a top priority for us. Over the last few years, we have observed certain limitations and challenges associated with the direct-to-consumer model e-bikes. One of the key concerns is the potential for inadequate assembly and maintenance practices when e-bikes purchased directly from the manufacturer or online retailers. The complexity of e-bike assembly and the need for regular maintenance require specialized expertise to ensure optimal performance and safety. Unfortunately, this level of serviceability is often lacking in the direct-to-consumer model. We have encountered an increase in instances where we have been unable to service or replace components due to the use of products with no available aftermarket support. This has led to us being in the position where we are unable to complete certain services and at times unable to return a functioning bike to our customer.
Similarly, we have encountered challenges related to department store e-bike sales. These retail environments often lack the necessary resources and expertise to offer comprehensive customer support, including maintenance, repairs, and knowledgeable guidance.
We want to assure you that this decision does not compromise our dedication servicing e-bikes from other bicycle shops and major bicycle brands. We are committed to staying ahead of market trends and continuously improving our products to meet and exceed your expectations.
We appreciate your understanding and support as we embark on this new phase of our business journey. Our service team is available to address any questions or concerns you may have during this transition.
Thank you for being a valued customer of Big Hill Cycle. We are excited about the opportunities that lie ahead and look forward to continuing to serve you, and your safety and satisfaction remain our top priorities as we forge ahead on this path of growth and improvement.
Safe and Functional - $50 - *$5 shop supplies
A safety inspection for bicycles that haven't been used for a while or for very minor adjustments when a tune up isn’t needed. Tire inflation and drive train lubrication.
**Derailleur hanger alignment and wheel truing not included**
Essentials - $110 * $10 shop supply
A tune up that includes adjustments of the gears (cable tension and hanger alignment) and brakes (pad position and alignment) as well as wheel truing and hub adjustments. Basic bike clean and chain lubrication also included.
**Part installs not included and subject to add to tune jobs**
Standard - $180 *includes $10 shop supply
A tune up that includes adjustments of the gears (cable tension and hanger alignment) and brakes (pad position and alignment) as well as wheel truing and hub adjustments. Basic bike clean and chain lubrication also included.
This tune up also includes the installation of chain, cassette, threaded bottom bracket, cables, housing, brake pads, tires and tubes.
**Cartridge bearing and press fit bottom bracket installs subject to add to tune charges**
Premium - $350 *includes $20 shop supply
A tune up that includes adjustments of the gears (cable tension and hanger alignment) and brakes (pad position and alignment) as well as wheel truing and hub adjustments. Full bike detail, drive train scrub and chain lubrication also included.
This tune up also includes the installation of all parts except frame bearings and suspension components.
In addition to the above parts installs The All The Way also includes a flush and bleed of both brakes *Tune does not include any suspension service
Works - $500 *includes $40 shop supply
A tune up that includes adjustments of the gears (cable tension and hanger alignment) and brakes (pad position and alignment) as well overhauls of all bearing and bushing surfaces.
*some models subject to addition labour charges
This tune up also includes the installation of all parts
In addition to the above parts installs The Works also includes a flush and bleed of both brakes, fork lowers service, Basic Air can service and frame bushing/bearings
Ebike add on - $25
Add to tune for all ebikes
Basic Fork service - $120 + $10 Shop supplies + parts
Complete fork service $180 + $20 Shop Supplies + parts
Air Can Service - $60 + $5 Shop supplies + Parts